Privacy Policy

Effective Date: May 15, 2025

Last Updated: May 15, 2025

At Ace Worksheet, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our application and website.

1. Information We Collect

Information provided during registration via Clerk authentication service (name, email, profile picture, etc.). This includes:
- Basic profile information (name, email address)
- Profile picture (if provided)
- Authentication tokens and session data
Images of worksheets and questions uploaded by users.
Child’s grade and learning preferences.
Website usage data collected via Google Analytics.
Cookies and tracking technologies.

2. How We Use Your Information

To provide and improve our services.
To generate structured answers and AI-powered explanations.
To personalize your experience based on grade and preferences.
To analyze site usage and enhance user experience.
To comply with legal obligations.

3. Data Sharing and Third Parties

We do not sell or rent your personal data. We only share information with trusted third parties as necessary to provide our services:

AI Processing: OpenAI (ChatGPT) for generating educational content and explanations.
Cloud Storage: AWS for secure storage of uploaded content and user data.
Infrastructure: Rackspace for hosting our Kubernetes server infrastructure.
Analytics: Google Analytics for understanding website usage patterns.
Payment Processing: Stripe for handling subscription payments (if applicable).

All third-party providers are contractually obligated to protect your data and comply with applicable privacy laws.

4. Data Storage and Security

We implement robust security measures to protect your data:

Data encryption in transit (TLS 1.2+) and at rest (AES-256)
Regular security audits and vulnerability assessments
Access controls and authentication mechanisms
Secure development practices and employee training

Uploaded content is stored on AWS S3 with strict access controls and processed within our secure Rackspace-hosted Kubernetes environment.

In the event of a data breach that affects your personal information, we will notify you and the appropriate authorities within 72 hours of becoming aware of the breach, as required by applicable law.

5. Cookies and Tracking

Our website uses cookies and tracking technologies to improve performance and support advertising (e.g., Google Ads in the future). You can control cookies via your browser settings.

6. Data Retention

We retain your data as long as necessary to provide services, or until you request deletion.

7. Children's Privacy (COPPA Compliance)

Ace Worksheet complies with the Children's Online Privacy Protection Act ("COPPA") and other applicable laws regarding children's privacy.

We require verifiable parental consent before collecting personal information from children under 13.
Parents can review, modify, or request deletion of their child's information at any time by contacting us.
We only collect the minimum amount of personal information necessary for the educational purpose.
We do not condition a child's participation in any activity on the disclosure of more personal information than is reasonably necessary.

If you believe we might have collected information from a child under 13 without proper consent, please contact us immediately at support@aceworksheet.com.

8. Your Data Protection Rights

Under applicable data protection laws (including GDPR and CCPA), you have the following rights:

Right to Access: Request a copy of your personal data we hold.
Right to Rectification: Correct inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Receive your data in a structured, commonly used format.
Right to Object: Object to certain types of processing.
Right to Withdraw Consent: Withdraw previously given consent at any time.

To exercise these rights, please contact us at support@aceworksheet.com. We will respond to your request within 30 days.

You can manage many aspects of your data directly through your account settings or by deleting your account via the UI.

9. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with the effective date.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all international data transfers comply with applicable data protection laws through:

EU Standard Contractual Clauses
Adequacy decisions by the European Commission
Other appropriate safeguards as required by law

11. Automated Decision Making

Our service uses AI to generate educational content. While these systems are designed to be accurate, they are not infallible. You have the right to request human intervention, express your point of view, and contest decisions made solely by automated means.

12. Data Protection Officer

We have appointed a Data Protection Officer (DPO) to oversee compliance with data protection laws. You can contact our DPO at:

Data Protection Officer
Ace Worksheet
305/354 Eastern Valley Way
Chatswood NSW 2067
Email: dpo@aceworksheet.com

13. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Email: support@aceworksheet.com
Mailing Address: 305/354 Eastern Valley Way, Chatswood NSW 2067, Australia

By using Ace Worksheet, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.